Branch Operations Manager ( HR Led )
Abu Dhabi, United Arab Emirates (UAE) • tabbio.com/ameralfarra
Dynamic and results-driven Operations Manager and HR Led & Generalist with 12+ years of cross-functional experience in government entities, logistics, postal services, and facility management. Expertise in operations supervision, human resource strategy, payroll, employee engagement, customer service, and regulatory compliance. Proven ability to manage large teams, lead process improvements, resolve conflicts, and deliver high-level service across complex operational environments.
Improved service turnaround time by 30% at Emirates Post Group, contributing to exceeding revenue targets.
Delivered 95%+ customer satisfaction by resolving escalations and reducing complaint resolution time by 20%.
Supervised HR operations for over 3000 employees across multiple project sites at Bin Harmal Group.
Emirates Post Group ( Government Entity ) | Full-time | Abu Dhabi, United Arab Emirates (UAE)
Directed branch operations and HR functions, leading frontline staff, ensuring compliance, and driving operational excellence. Consistently improved service delivery, customer satisfaction, and employee performance while achieving business targets.
RTA Dubai ( Government Entity ) | Part-time | Dubai, United Arab Emirates (UAE)
As A Part Time Job •Managed HR duties for the Customer Happiness Department, including employee relations, attendance tracking, and internal communications. •Supported recruitment, onboarding, and employee support functions during peak seasonal operations. •Handled confidential employee data and ensured adherence to RTA’s HR policies and UAE labor law. •Provided reports on employee engagement and assisted in training coordination
Bin Harmal Group - Constructions and manufacturing | Full-time | Abu Dhabi, United Arab Emirates (UAE)
Key Achievements & Responsibilities: •Supervised HR operations for over 3000 employees across multiple project sites. •Managed all HR documentation including employment contracts, offer letters, and MOHRE processes. •Oversaw payroll processing, leave tracking, visa renewals, and end of service benefits.
WFC Holding - HR and Facility Management | Full-time | Abu Dhabi, United Arab Emirates (UAE)
Managed CAFM and HR contact center systems while leading a team supporting government clients including Abu Dhabi Airport. Combined technical system administration with team leadership to ensure SLA compliance, service quality, and operational efficiency.
ITC ( Government Entity ) | Full-time | Abu Dhabi, United Arab Emirates (UAE)
Supervised daily call center operations, led a team of 47 agents to achieve KPIs, and ensured delivery of excellent customer service. Oversaw performance monitoring, staff coaching, and escalated issue resolution to maintain high service standards.
Gulf Liquid Air Factory - Oil & Gas | Full-time | Al Ain, United Arab Emirates (UAE)
Led branch operations while overseeing HR and IT administration to ensure efficiency, compliance, and service excellence. Managed cross functional teams, supported digital initiatives, and acted as the key link between management, staff, and stakeholders.
Abu Dhabi Statistic Center ( Government Entity ) | Full-time | Abu Dhabi, United Arab Emirates (UAE)
Led project teams while providing technical expertise and support to ensure smooth execution, timely delivery, and highquality outcomes. Acted as the bridge between technical teams and stakeholders to resolve issues and optimize workflows.
Arabian Gulf Typing Center | Full-time | Al Ain, United Arab Emirates (UAE)
Handled office administration, HR support, and PRO (government relations) functions to ensure smooth operations, compliance with UAE labor laws, and timely processing of employee documentation.
| Freelance | United Arab Emirates (UAE)
Legal & PRO Consulting Services – Key Offerings: •Company Setup & Licensing •Visa & Immigration Services •Labor & Immigration Liaison •Document Clearing & Government Approvals •Corporate Legal Advisory •PRO Outsourcing Solutions
KIC
ARABIC (NATIVE) • ENGLISH (FLUENT)